Shipping policy

Thank you for choosing cuteden.com! Below you’ll find the terms and conditions that apply to our shipping process.

 

Order Processing Time

All orders are processed and dispatched within 2–3 business days. Please note that we do not ship or deliver on weekends or public holidays.

 

During peak periods, processing times may be slightly extended. We appreciate your patience and recommend allowing extra time for delivery. In the event of any significant delay, we will notify you promptly via email.

 

Shipping Rates & Delivery Estimates

  • Shipping Fees: Shipping fees vary depending on the specific products, order details, and destination. The final shipping cost will be calculated and displayed at checkout.
  • Please note that delivery times are estimates. Occasional delays may occur due to logistics circumstances beyond our control.

 

Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO/DPO addresses, with the exception of those located within the USA.

 

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number(s) so you can monitor the progress of your delivery.

 

Customs, Duties, and Taxes

cuteden.com is not liable for any customs duties, taxes, or other charges that may be applied to your order upon arrival in the destination country. These costs are the customer’s responsibility, including customs clearance procedures, if required.

  • For Customers in the United States: We ship orders on DDP (Delivered Duty Paid) terms. This means all customs duties and taxes are covered in your initial purchase, and you won’t need to pay any additional fees upon delivery.
  • If you would like to confirm the customs rules for your specific destination, please contact us, and we will provide the details as quickly as possible.
  • To avoid unexpected charges, we also recommend checking the latest rates on your country’s official customs website.

 

Damages & Insurance Claims

Please report any transport damage immediately so that we can resolve it with the shipping carrier. Please send a description of the damage, along with photos of the damaged item, the damaged box, and the shipping label to service@cuteden.com.

 

Important: Transport damage must also be reported directly to your local shipping carrier. A claim can only be processed if the report is submitted to them within their required time frame.

 

In case of damage, do not assemble or alter the item before we provide instructions regarding the next steps. Please retain all original packaging and the damaged product, as they are required for insurance claims.

 

If only specific parts are damaged, we will arrange for replacement parts to be sent to you promptly.

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.